Client: Furniture Outlet

Location: Colchester, Essex

Client Background:

Furniture Outlet is one of the UK’s leading furniture retailers, known for its carefully curated showrooms designed to inspire customers. Creating a comfortable shopping environment is vital to customer experience, directly influencing dwell time and purchase decisions.

The Challenge

The first-floor mezzanine presented a dual climate challenge:

  1. Cold Winters: The open space lacked adequate heating, leaving it cold and uninviting during the winter months.
  2. Hot Summers: The elevated position caused heat to build up during warmer months, making the area stuffy and uncomfortable.

The client needed a discreet yet effective solution that would blend seamlessly with the modern décor while providing year-round climate control.

The Solution

After assessing the space, we recommended installing 2 x Fujitsu ceiling cassette systems. These versatile units offer both heating and cooling capabilities and can be tailored to fit the aesthetics of commercial spaces.

Why Fujitsu Ceiling Cassettes?

  • Dual Climate Control: Efficient heating in winter and cooling in summer, ensuring comfort throughout the year.
  • Aesthetic Compatibility: Black fascias were chosen to complement the mezzanine’s modern design.
  • Energy Efficiency: Featuring high SEER (Seasonal Energy Efficiency Ratio) ratings, the systems offer significant energy savings over traditional heating and cooling methods.

The external units were installed on a nearby flat roof, located conveniently close to the internal cassettes. This proximity allowed us to minimise pipework length, which improves system efficiency and reduces installation impact.

Installation Process

  1. Planning & Preparation:
    • Identified optimal positions for internal and external units.
    • Ensured the new system would evenly distribute airflow across the mezzanine.
  2. Installation:
    • Fixed system supports to the primary ceiling structure.
    • Installed threaded rods from which the ceiling cassette units were suspended.
    • Cored through the building fabric to allow for discreet pipework connections.
    • Mounted external units on the flat roof, ensuring minimal pipework and efficient operation.
  3. Testing & Commissioning:
    • Vacuumed and pressure-tested the pipework to ensure no leaks.
    • Released the refrigerant and conducted a comprehensive function test.

Challenges & Solutions

  • Aesthetic Sensitivity: The mezzanine’s modern design was a priority, so the choice of black fascias ensured the units integrated seamlessly.
  • Installation Logistics: By placing the external units directly above the mezzanine, we significantly reduced the required pipework, saving time and costs.
  • Minimal Disruption: The installation was scheduled during off-peak hours to ensure no disruption to store operations or customer experience.

The Outcome

The new air conditioning system delivers reliable, year-round climate control, creating a consistently comfortable environment for both customers and staff. The black fascia units blend perfectly into the existing décor, maintaining the showroom’s sleek appearance.

Key Benefits:

  • Enhanced Customer Comfort: Improved temperature regulation has increased customer dwell time.
  • Energy Efficiency: Reduced reliance on portable heaters in winter and inefficient cooling solutions in summer.
  • Cost Savings: Lower energy consumption due to high SEER-rated units.

If you believe that your air conditioning unit requires an immediate service or could benefit from a deep clean, get in touch with our expert team at I-HT Air Conditioning by calling 01787 220202 or emailing us.

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phu ha bui
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Fitting nicely, the gentleman did very good job. Very tidy and patient
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Howard Cox profile picture
Howard Cox
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Air Con was something I have been considering for a few years, 2026 made the decision for me. I thought it would be expensive, complicated and messy! I was wrong. I-HT visited, did a survey, explained the solution and then quoted. I was impressed with the team. The quote was competitive and the installation clean, professional and drama free. Highly recommended
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james birch profile picture
james birch
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Great experience all the way from the first phone to the final instillation (even after 5 heat waves and a world wide stock shortage totally getting in the way). Office kept me up to date and didn't get annoyed (I'm assuming) at my questions during the UK wide stock shortage (see heat wave). The guys that come and fitted the equipment all on time very polite and always up for answering a question or 5!.. Everything explained and demonstrated brilliantly. Couldn't be happier with the service provided.
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Andrew Hill profile picture
Andrew Hill
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Great team who did a very professional job installing our Air Conditioning. Very happy to recommend them.
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K A profile picture
K A
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It's always good to go on a recommendation and we did so from friends who had used I-HT. We have no hesitation in passing that recommendation on - really pleased, first class!
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Steve Lincoln profile picture
Steve Lincoln
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Great service from everyone at I-HT. From the initial enquiry, quote and installation, everything was brilliant. The installers and electricians did a great job on the hottest day of the year, which included crawling around in our loft which must have been 40c ! They left everything very tidy. We are now enjoying cool air in the long hot summer. Thanks again.
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James Hague profile picture
James Hague
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After thoroughly explaining how it would look both inside and outside the installation was very neatly done with no damage to the decor. We were shown how to use the remote and helped to download the app and shown how to control the unit remotely. We couldn’t be happier with the service
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Tracie Pelham profile picture
Tracie Pelham
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Really wish I’d had air con installed years ago. Finally went for it after a recommendation from my electrician. Lee came out really quick to do the survey even when in a heatwave. I was offered an installation date quicker than I thought as I was going for a single unit. I was pleasantly surprised with the price too. Michael was a top installer. Can’t believe how tidy he left it. Was cleaner than when he arrived 🙌 genuinely kind and diligent with his work. Was such a good experience he’s coming back in August to fit an upstairs one. Can’t get a better compliment than that. 10/10 I-HT and the office team. Thanks ☺️ very much
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Mr Squish profile picture
Mr Squish
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I had I-HT install an air conditioning system at home, the guys who came round were great, very punctual and completed the install in around 4 hours and left the place clean and tidy. Installation was extremely neat and professional, and would recommend them over any other. You may find cheaper quotes, but you do not want to cheap out when it comes to a quality job and on going customer service. On that note, they were not expensive - just a fair price for outstanding work and customer service.