One problem you may experience with your business’ outdoor heat pump this winter is that it may be affected by ice and snow. The pump should be unaffected by a light dusting of frost or snow, but extended periods of very cold weather can cause the whole unit to become iced-up, leaving your workforce shivering and your unit vulnerable to damage.

If there’s a cold snap this winter and your heat pump fails, it could be that icing-up is to blame. Luckily, you should be able to unfreeze the pump quickly and easily by following these instructions.

Turn on the heat pump’s fan

The first and quickest solution to a frozen heat pump is simply to run the fan.

The fan will blow warm air through the pump, de-icing it and quickly solving the problem. Set the fan to an exhaust setting and allow it to run for an hour or so. As a preventative measure during extended periods of cold weather, run the fan continuously to stop the pump from freezing.

Adjust the thermostat sensor

The colder the weather gets, the longer the pump must run to shift the ice. Try setting the thermostat on the unit to increase the temperature at which the pump kicks in and remember to mark the original sensor position so that it can be reset correctly when the weather warms up.

Relocate the heat pump

Although the UK does not experience prolonged periods of extremely cold weather these days, it might be worth asking your heating engineer to relocate the pump to a more sheltered location where it is protected from ice and frost, which may prevent the problem altogether.

Defrost the heat pump manually

If your heat pump has a defrost option, you should run it whenever the weather is forecast to be freezing, especially overnight. The factory settings on the unit should enable the pump to run for long enough to prevent it from freezing.

In conclusion

If your business premises have an outdoor heat/air conditioning pump, it may freeze during periods of very cold weather. If the tips given above fail to resolve the problem, contact the helpful experts at I-HT for advice and assistance.

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Steve Lincoln profile picture
Steve Lincoln
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Great service from everyone at I-HT. From the initial enquiry, quote and installation, everything was brilliant. The installers and electricians did a great job on the hottest day of the year, which included crawling around in our loft which must have been 40c ! They left everything very tidy. We are now enjoying cool air in the long hot summer. Thanks again.
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James Hague profile picture
James Hague
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After thoroughly explaining how it would look both inside and outside the installation was very neatly done with no damage to the decor. We were shown how to use the remote and helped to download the app and shown how to control the unit remotely. We couldn’t be happier with the service
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Tracie Pelham profile picture
Tracie Pelham
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Really wish I’d had air con installed years ago. Finally went for it after a recommendation from my electrician. Lee came out really quick to do the survey even when in a heatwave. I was offered an installation date quicker than I thought as I was going for a single unit. I was pleasantly surprised with the price too. Michael was a top installer. Can’t believe how tidy he left it. Was cleaner than when he arrived 🙌 genuinely kind and diligent with his work. Was such a good experience he’s coming back in August to fit an upstairs one. Can’t get a better compliment than that. 10/10 I-HT and the office team. Thanks ☺️ very much
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Mr Squish profile picture
Mr Squish
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I had I-HT install an air conditioning system at home, the guys who came round were great, very punctual and completed the install in around 4 hours and left the place clean and tidy. Installation was extremely neat and professional, and would recommend them over any other. You may find cheaper quotes, but you do not want to cheap out when it comes to a quality job and on going customer service. On that note, they were not expensive - just a fair price for outstanding work and customer service.
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Russell Baker profile picture
Russell Baker
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A lovely, friendly and professional company to deal with and they're local too!! Easy to book our service with them. Engineer was on time, rang to say he was on his way as well. He was efficient, courteous and gave some helpful tips about the air con unit. No hesitation in using the company again next year for our service. We'll done I-HT - top marks!!
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Catherine Southcott profile picture
Catherine Southcott
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I am just so impressed with this company. From the initial site visit with Lee East which was informative, responsive to our requirements and extremely thorough, through to office staff and the installation of our aircon unit by Jim the whole experience has been stress free and excellent. Lee came within 4 days of an initial enquiry and was very reassuring about what could be installed and where internal and external equipment could go (unlike a previous different company). He sent a full quote with options for equipment and prices. We went ahead with I-HT and paid a deposit on the phone and 2 weeks after the initial consultation the technician Jim arrived promptly at 8.30 and completed the install. He was totally professional, cleaned everything beautifully , explained clearly and easily and how to operate the AC and was a pleasure to have in the house. I really do recommend the company.
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Richard White profile picture
Richard White
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Beyond brilliant from first phone call, through installation, and beyond! I don't have the vocabulary to express just how impressed I am with this company. No pressure from then when we called, and no pressure after receiving the quote. Curtis and Mikey turned up at exactly the time given for the installation, and they didn't stop working all day. They didn't even had a lunch break! They wouldn't even let us vacuum after as they didn't want to put us to any trouble! The installation is perfect and we're so happy. And the cost was inexpensive compared to other quotes! Thanks so much to everyone :o)
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Austen Bolitho
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Excellent, professional and fast working tradesmen!
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Chris Aldridge profile picture
Chris Aldridge
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Fantastic experience with I-HT for my residential install - I had 8 units installed; 7 in the house and 1 in an external garden room. My first touch point was with Lee who came out to do a site audit and produce a quote for me. Lee seemed very knowledgeable, gave me some good advice, answered all my questions, and most importantly was incredibly patient while my wife and I debated the correct positioning of air con units in each room for what must have seemed like hours on end. Lee’s quote was good and he was very responsive while iterating on it and tweaking it. Electrician (Lewis) also came out to do a site audit. Spent quite a bit of time at the house with me weighing up the options and making a recommendation on the best approach. Again, really seemed to care about doing a decent job (and spoiler alert - he DID do a fantastic job on the day). He even tidied up some of the existing electrical works as he went and left the place looking better than when he started. Installers Jim and Sam were fantastic. They were incredibly flexible working around our two babies needing naps etc, and they were just nice friendly guys. Jim also kindly moved one of the units after he’d installed it because I changed my mind about the location and refused to complain about this despite me saying it was okay and deserved. Nothing was too much trouble for them. Received an aftercare call following the install. The whole experience was just decent from start to end.